Last updated: 8 October 2026

Who we are

Aurum Tax Ltd (“Aurum Tax”, “we”, “us”) is the controller of the personal information described in this notice. We are a private limited company registered in England and Wales, company number 11491503, with our registered office at Richmond House, 50 Tontine Street, Blackburn BB1 7ED. We are registered with the Information Commissioner’s Office (ICO).

If you have any questions about this notice or about how we handle your information, email team@aurumtax.co.uk or call 01254 916 919.

Information we collect

• When you send an enquiry through our contact form: your name, email address, telephone number (if you give it) and your message.
• When you email or telephone us: your contact details and anything you choose to tell us.
• When you visit this website: our hosting provider automatically records basic technical information in its server logs, such as your IP address, browser type and the pages requested.

You do not have to give us any personal information. However, we need your name, email address and message to reply to your enquiry, and the form cannot be sent without them; your telephone number is optional. You can also contact us by email or telephone instead.

Please do not include sensitive details, such as health information or bank account numbers, in the contact form. If you become a client, we will ask for the information we need at that stage.

How we use it, and our lawful basis

• To reply to your enquiry and arrange an initial discussion. Where you are asking about our services for yourself, our lawful basis is taking steps at your request before entering into a contract with you. In other cases, for example where you contact us on behalf of a business, it is our legitimate interest in responding to enquiries about our services.
• To keep this website secure and working. Our lawful basis is our legitimate interest in protecting the website and the people who use it.

We never sell personal information, and we do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

If you become a client

If you engage us, we will use further information to provide our services and to meet our legal and regulatory obligations, including anti-money laundering checks. The law requires us to collect certain information, such as proof of your identity, and we cannot act for you without it. We will give you further information about how we use your personal information before we collect it for these purposes.

Who we share it with

We share personal information with:

• the service providers that host this website, handle form submissions and provide our email and IT services;
• our professional advisers and insurers, where this is necessary to obtain advice or to deal with a complaint or claim;
• HM Revenue & Customs, Companies House and other people or organisations you ask or authorise us to deal with on your behalf, such as your current accountant; and
• regulators, law enforcement or other authorities, where the law or our professional obligations require us to.

International transfers

Some of our service providers, including our website host Netlify, Inc., are based in the United States or use servers outside the UK. This means that information you submit through this website, and the technical information recorded in server logs, may be processed outside the UK. Where this happens, we rely on the protections provided for by UK data protection law, such as UK adequacy regulations or approved international data transfer clauses. You can ask us for details of the safeguards that apply, including a copy where relevant, by emailing team@aurumtax.co.uk.

How long we keep it

• Enquiries that do not lead to an engagement: for as long as we need them to deal with your enquiry, any follow-up and any complaint or legal claim.
• Client records: for the periods required by law and by our professional obligations.
• Server logs: kept by our hosting provider under its own retention policies, for security and operational purposes.

Cookies

This website does not use cookies or any similar technology that stores or reads information on your device. We do not use advertising or social media tracking tools, or analytics tools that run in your browser, and the website does not load content from other websites. That is why you will not see a cookie banner.

Your rights

Under UK data protection law, you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information;
• ask us to restrict how we use it; and
• ask for information you have given us to be passed to you or to another organisation, where this applies.

Your right to object: where we use your information on the basis of our legitimate interests, you have the right to object at any time.

Some of these rights apply only in certain circumstances. To make a request, email team@aurumtax.co.uk. We will respond without undue delay and within one month. If your request is complex, we may extend this by up to two further months, and we will tell you within the first month if we need to. You do not normally have to pay a fee.

Complaints

If you are unhappy with how we have handled your information, please contact us first so that we can put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Security

This website is served over an encrypted connection (HTTPS), and we take appropriate technical and organisational measures to protect the personal information we hold.

Changes to this notice

We may update this notice from time to time, and the latest version will always be on this page. If we plan to use your personal information for a new purpose, we will tell you before we do so.